Grievance Redressal

At PinZeo Technologies Private Limited, we are committed to providing a transparent, secure, and reliable experience for consumers, advertisers, business partners, and website users. We value your feedback and are dedicated to resolving concerns promptly and fairly.

How to Raise a Grievance

If you have any complaints, concerns, or grievances regarding:

  • Privacy and data protection

  • Consumer engagement services

  • Advertising content

  • Advertiser or seller activities

  • Mobile application usage

  • Website-related issues

  • In-Taxi Digital Advertising System

  • Billing or payment concerns

  • Service quality or technical issues

You may contact our Grievance Officer using the details below.

Information to Include

To help us address your concern efficiently, please provide:

  • Full Name

  • Email Address

  • Contact Number

  • Description of the grievance

  • Relevant screenshots, documents, or supporting information (if applicable)

  • Date and time of the incident (if known)

Grievance Officer

Grievance Officer
PinZeo Technologies Private Limited

Email: grievance@pinzeo.com
Phone: +91 95000 14678
Address: Chennai, Tamil Nadu, India

Resolution Timeline

Upon receiving your grievance:

  1. An acknowledgment will be sent within 3 business days.

  2. We will review and investigate the matter.

  3. We aim to provide a resolution within 15 business days, depending on the complexity of the issue.

  4. If additional time is required, we will keep you informed about the status of your request.

Privacy and Data-Related Complaints

For concerns related to:

  • Personal information

  • Data privacy

  • Consent withdrawal

  • Data access requests

  • Data correction or deletion requests

Please mention “Privacy Request” in the subject line of your communication for faster processing.

Our Commitment

PinZeo is committed to:

  • Fair and transparent grievance handling

  • Timely responses and resolution

  • Protection of user privacy and rights

  • Compliance with applicable laws and regulations

  • Continuous improvement of our products and services

We appreciate your feedback and will make every reasonable effort to address your concerns promptly and professionally.